Terms & Conditions


This e-commerce website is run by Fluendo S.A.

Av. Diagonal 579
Planta 8
08014 Barcelona, España.
+34 933 175 153
CIF No. ES A-64001217
Registro: Barcelona; Libro 38000; Archivo: 193; Registro: 1: Fecha: 6 de Abril, 2006.

Through this website you can only purchase electronically downloadable software. Therefore the purchased product will be delivered by enabling a download link in the "my account" page, after you have paid the corresponding price. This link will be active during the entire assistance period that you have purchased with the product, or any subsequent assistance period that you have purchased separately at the expiry of the previous one. You will not receive any physical support or other physical items. There will be no costs of shipment. The price is inclusive of VAT at the rate applicable in Spain at the time of purchase.

After completing the selection of the product, you will be presented with a summary of you purchase, then after confirmation you will be given the opportunity to change your details for invoicing and to apply for a discount, if you have a voucher to be spent. Then you will have the opportunity to confirm or correct the data you have entered, and proceed with payment. Payment can be done via PayPal and credit card. We cannot control the finalization of the payment process, and will complete the transaction as soon as the payment service provider will confirm the payment was duly processed by them. At the end of this your download link will be enabled as per the paragraph above.

The contractual arrangement between you and Fluendo is the EULA that you are required to accept prior to subscribing to this website. You will receive a copy of the EULA with the purchased product. You will also receive a confirmation of the purchase, including the price you have paid, the product you have received, a link to the downloading facility and the EULA, as well as this document. You can also access the EULA and download it and print it from the "License" tab in the description of the product, before and after the purchase.

Only if you are an European consumer acting outside a professional activity that you might have, you have the products are granted a statutory 2 years warranty that the product conform to the contract, independently from the assistance period that is accompanied with the purchased product.

Because you will get access to the download facility as soon as you have completed the purchase process, you will not be entitled to a right to cancel the purchase. However, if after purchasing your copy you will find out that you have made a mistake, you can contact us via email or telefax within 24 hours from purchase and ask for a refund, which will be made in the form of a corresponding credit that you will be able to spend on our website. This will be granted if we can determine from our records that you have not downloaded the software.

Please don't forget to check out our data protection notice to learn how we will use your data.